Log on to our website www.specialoccasions.co.za or click on the "Home" button
on this page. The landing page will be the catalogue for South Africa. To access the catalogues for the United Kingdom, the USA, Africa, Europe or Australia and New Zealand, click on the appropriate button in the lower right-hand side of any of the catalogues.
Scroll down the catalogue and select an item by clicking on the appropriate order
button (enlarge the image by clicking on the picture) You will now be able to view your selection in your shopping cart. Check the selected items transferred to your shopping cart and
confirm. To select another item, click on "Continue Shopping " or click on "Checkout" if you have finished shopping.
To edit your shopping cart:
(a) When viewing the contents of
your shopping cart, scroll down to access the links to "Edit",
"Checkout" or "Continue shopping"
(b) To change or edit the contents
of your shopping cart, click on the link "click
here to remove or edit an item from your shopping cart"
(c) to change the
quantity, edit the quantity and click on "Continue". Check the
contents in the shopping cart and click on "Checkout now" to proceed
to the order form.
(d) to remove an item completely, click on the link "Click here to remove
or edit an item from your shopping cart"
(e) click on the "remove" button next to the item you wish to remove
from your shopping cart and click on "continue"
(f) Check the contents in the shopping cart and click on "checkout
now" to proceed to the order form.
Payment:
We accept the following means of payment:
(a) Credit cards - as a security
measure and for your peace of mind, we do not ask for or store
any card details. We make use of a 3D secure
online card processing service provider who accepts most types
of credit and debit cards.
Troubleshooting tips - should you receive error
messages while processing the payment, the following steps
should solve the problem:
1. Please ensure that
you use a unique ref number, the same ref number can never be
used again. Perhaps add the date or time after the name or an
invoice nr.
2. Ensure that there
are no red warnings. If the email address for some reason was
not accepted, try using a different email address to see if that
changes.
3. Clear browser
cache, reload page and try again.
4. Try using an international phone number with the
international code in front( example : +41) , if the OTP could
not go through.
5. Allow enough time for the transaction to finish. Time must be
allowed for the authorization, authentication and settlement of
the payment.
(b) Bank deposits - we accept bank
deposits and Electronic fund transfers (EFT)
